Privacy policy
How we use your details when you call us, message us or visit this website. We have kept it short and plain.
Last updated:
The short version
- This website uses no cookies, no analytics, no adverts and no tracking.
- Our quote form does not send or store anything. It opens WhatsApp, and nothing reaches us until you press send.
- We use your details to give you a quote and do the job you ask for.
- We do not sell your details.
Who we are
Speedy Recovery is the trading name of A24D MOTORS LTD, 313a Vicarage Farm Road, Hounslow, England, TW5 0DR.
We are the “controller” of your personal details. This means we decide how they are used, and we are responsible for looking after them.
To contact us about your details, call 07859 813555, send a WhatsApp message to 07542 464724, or write to us at the address above.
Our website
This website does not use cookies. It has no analytics, no adverts and no tracking tools. Our fonts and images are stored on our own website, so your browser does not fetch them from other companies.
Our website host may keep short-term server logs, such as IP addresses, to keep the website secure.
There are no maps on our pages. Our “Get directions” and “Find us on the map” links open Google Maps. Once you are on Google Maps, Google’s privacy policy applies.
Our quote form and WhatsApp
Our quote form does not send anything to us, and it does not store anything. When you press “Send on WhatsApp”, it opens WhatsApp with a message you can read, change and send. Nothing reaches us until you press send in WhatsApp. Our WhatsApp buttons work the same way.
WhatsApp is run by Meta. It handles your messages under its own privacy policy.
If you press “Use my location”, your browser asks for your permission first. If you say yes, your location is added to the form on your device only. It reaches us only if you send the WhatsApp message.
What we collect when you call or message us
To give you a quote and do the job, we use:
- your name
- your phone number
- where you are
- details of your vehicle, such as the make, model and number plate
- where you want your vehicle taken
We get these details from you, when you call or message us.
Why we use your details
UK data protection law (UK GDPR) says we need a reason, called a “lawful basis”, to use your details. Ours are:
- To give you a quote and do the job. The law calls this taking steps before a contract, and performing a contract.
- To run our business properly, for example to answer your questions about a job. This is our legitimate interest.
- To keep business and tax records. This is a legal obligation.
Who we share your details with
We share your details only when we need to, to do the job. For example, we may give your name and vehicle details to the garage, or to the person at the address, where you ask us to take your vehicle.
We also share details when the law says we must, for example with the police.
We do not sell your details to anyone.
How long we keep your details
- Job and accounting records: 6 years, for tax reasons.
- Other messages: we delete them when we no longer need them.
Your rights
Under UK GDPR, you have the right to:
- get a copy of the details we hold about you (access)
- ask us to correct details that are wrong (correction)
- ask us to delete your details (deletion)
- ask us to limit how we use your details (restriction)
- object to how we use your details (objection)
- get your details in a form you can take to another company (data portability)
Some rights only apply in some cases. For example, we must keep job records for tax reasons, even if you ask us to delete them.
How to ask
Call us on 07859 813555, send a WhatsApp message to 07542 464724, or write to A24D MOTORS LTD, 313a Vicarage Farm Road, Hounslow, England, TW5 0DR.
We may need to check who you are first. We will reply within one month, and in most cases it is free.
How to complain
If you are unhappy with how we have used your details, please tell us first, so we can try to put it right.
You can also complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Visit ico.org.uk (opens in a new tab) or call 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.