Open now. 24 hours a day, 7 days a week.
Recovery and towing questions, answered
Plain answers to the recovery and towing questions we hear most in Hounslow and West London. If you are stuck right now, call us first. You can read this later.
Getting help
How to reach us, how quickly we can come and what to tell us.
How fast can you get to me?
In our area, we aim to reach you in 30 to 60 minutes. When you call, we tell you when to expect us, based on where you are and the traffic.
Are you open 24/7, including nights and weekends?
Yes. We answer the phone and go out to jobs 24 hours a day, 7 days a week, including nights and weekends.
What should I tell you when I call?
Tell us where you are, what has happened, and the make, model and colour of your vehicle. A postcode, road name or nearby landmark helps us find you. On a motorway, tell us the last junction you passed and which way you were going. If your vehicle needs moving, tell us where it should go.
Can I send my location on WhatsApp?
Yes. Message us on WhatsApp at 07542 464724 and share your live location, so we can see exactly where you are. Our WhatsApp number is for messages. To talk to us, call 07859 813555.
Do you cover my area?
We cover Hounslow and West London, including Heathrow, Feltham, Isleworth, Brentford, Southall, Hayes, Ealing, Twickenham, Richmond and nearby areas. You can see the full list on our areas we cover page. Not sure? Call us and we will tell you straight away.
Recovery and towing prices
Every job is different, so we price each one for you. The quote is free.
How much does recovery or towing cost?
It depends on your vehicle, where you are and where it needs to go. Tell us those three things and we will give you a free quote.
Is the quote free?
Yes. Our quotes are free, with no obligation to book. Call us, send a WhatsApp message or use our quote form.
When will I know the price?
Before we set off. We give you the price first, so you can decide before we come out.
Vehicles we move
Cars, vans, motorbikes and trucks, from everyday cars to classic and prestige models.
What vehicles can you recover?
Our vehicle recovery covers cars, vans, motorbikes and trucks. We deal with every kind of car, and we have moved a mini digger and a tractor too.
Do you move classic and prestige cars?
Yes. We have moved cars such as a Bentley Bentayga, a Mercedes-Benz 280 SL and a Triumph Dolomite. Your car rides on our flatbed, strapped down by the wheels to protect the body and paint.
Can you tow automatic, four-wheel-drive or electric cars?
Yes. All our towing is done on a flatbed, so your car rides on the truck with its wheels off the road. That matters for many automatic, four-wheel-drive and electric cars, which can be damaged if they are towed on their own wheels.
Can you move a car that will not start?
Yes. We load it onto our flatbed, strap it down by the wheels and take it where you need. That includes breakdowns, non-runners and project cars.
Are you insured?
Yes. Speedy Recovery is fully insured, so your vehicle is covered while it is in our care.
Roadside fixes
If we can fix the problem where you are, we will. If not, we take your vehicle where it needs to go.
Can you jump start my car?
Yes. If your battery is flat, we can jump start your car where you are. If it still will not start, we can take it to a garage or your home.
Can you bring fuel?
Yes. If you have run out, we bring fuel to you. Tell us if your vehicle takes petrol or diesel.
Can you change my tyre?
Yes. We can fit your spare wheel, or supply and fit a new tyre where you are. If you can, tell us the tyre size, which is printed on the side of the tyre. If your car has locking wheel nuts, have the key ready.
Can you fix an electrical fault?
Yes, if it can be fixed on the spot. We fix electrical faults and other problems where you are. If yours needs a garage, we take your vehicle there.
What if you cannot fix it at the roadside?
We recover it instead. With our breakdown recovery, your vehicle rides on our flatbed to a garage, your home or another place you choose.
After an accident
What to do at the scene, and how we help once everyone is safe.
What should I do after an accident?
Stop, turn on your hazard lights and, if you are not hurt, move somewhere safe, away from the traffic. If anyone is hurt or the road is blocked, call 999. Swap names, addresses, number plates and insurance details with the other driver, and take photos if it is safe. Then call us to move your vehicle.
Can you move my car after a crash?
Yes. Our accident damage recovery clears your vehicle from the scene and takes it on our flatbed to a garage, your home or another place you choose. We strap it down by the wheels, so nothing presses on the damaged panels.
Can you take my car to my insurer's garage?
Yes. Tell us the name and address of the garage when you call, and we include it in your free quote. Before you book, check with your insurer where they want it to go, and whether your policy already includes recovery.
Staying safe while you wait
General advice based on the Highway Code. Keep away from moving traffic at all times.
What should I do if I break down on a normal road?
Move off the road if you can, and turn on your hazard lights. Wait somewhere safe, away from the traffic, and never stand between your vehicle and oncoming cars. If it is safe, put a warning triangle at least 45 metres behind your vehicle, on the same side of the road. If it is dark, keep your sidelights on.
What should I do if I break down on a motorway?
Leave at the next exit or services if you can. If not, stop on the hard shoulder as far left as you can, and turn on your hazard lights. Get out by the left-hand door if it is safe, and wait behind the safety barrier, well away from the traffic. Do not try to fix your vehicle, and never put out a warning triangle on a motorway.
What if the motorway has no hard shoulder?
Parts of the M4 near Heathrow have no hard shoulder. Head for an emergency area: a lay-by with an orange surface and a blue SOS sign. If you stop in a live lane and cannot get out safely, stay in your vehicle with your seat belt and hazard lights on, and call 999.
Still have a question?
Call us or send a WhatsApp message, day or night. We will answer your question and give you a free quote.
- Free quote by phone
- Fully insured
- Open 24 hours, 7 days a week